Welcome to Naadu Nalam Organic Store Call us: +91 90921 14630
We want you to have a positive experience with Naadu Nalam. This policy explains when returns, replacements or refunds may be available for eligible orders. Because we sell fresh food and farm products, and many items are perishable, please review this policy before placing an order.
The following may be eligible for a refund or replacement:
This policy applies to marketplace orders in the same way as to items we supply directly, including items supplied by independent sellers on our marketplace.
If an item arrives damaged or spoiled, report it within 24 hours of delivery. Please send us:
Photographs help us resolve the issue quickly and, where needed, raise it with the seller or delivery partner.
If you receive a product different from what you ordered, report it within 24 hours of delivery with your order number, the item you received and a photograph where possible.
Where stock allows, we may offer a replacement of the correct item instead of a refund. If a replacement is not available, an approved refund will be processed as set out below.
If you have a genuine concern about the quality or condition of an item you received, tell us within 24 hours of delivery with your order number, photographs where applicable and a description of the problem. We will review each case individually.
Fresh produce is a natural product, so size, colour and appearance will vary from the photographs shown on the website. Natural variation of this kind is not in itself a quality defect.
The following are not eligible for return:
This does not affect your rights where an item was damaged, spoiled or incorrect on delivery and reported within 24 hours.
Requests are reviewed individually against the eligibility rules above. Once a refund is approved:
The time taken for the amount to appear in your account after we process it may depend on your bank or payment provider.
Where stock allows, we may offer a replacement instead of a refund for damaged or incorrect items. We will confirm this with you before arranging it.
If you need to cancel an order, contact us as soon as possible with your order number.
Orders are packed within 24–48 hours on business days, and fresh items are bought against the day’s orders, so cancellation may not be possible once an order has been packed or dispatched.
We may also refuse or cancel an order ourselves for fraud prevention, stock availability or delivery restrictions, as set out in our Terms of Service. Where we do, anything you have already paid for that order is refunded.
Email us with your order number, photos of the issue and a brief description. We typically reply within one business day.